Shipping policy

At Q’tees & Moore, many of our products are handmade, embroidered, and made to order, so each item is carefully created just for you. Because of this, please allow additional time for your order to be prepared before it ships.

Processing Times

Most orders are processed and shipped within 3–7 business days.

Custom, personalized, embroidered, or made-to-order items may require additional processing time depending on the complexity of the order and the number of items ordered. If your order will take longer than the estimated processing time, we will do our best to keep you informed.

Please note that processing time is separate from shipping/transit time.

Shipping

Orders are shipped through the carrier and service selected at checkout. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated transit times can vary depending on the shipping method, destination, weather, holidays, and carrier delays. Q’tees & Moore is not responsible for delays caused by the shipping carrier.

Custom & Personalized Orders

Because custom and personalized products are made specifically for you, please carefully review your personalization, spelling, sizes, colors, and other selections before placing your order.

Once a personalized order has entered production, changes or cancellations may not be possible.

Multiple Items

If you purchase multiple items, we may combine them into one package whenever possible. Shipping charges are calculated at checkout based on the items, package size, weight, destination, and shipping method selected.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and tracking shows it as delivered, Q’tees & Moore is not responsible for packages that are lost or stolen after delivery.

If your package is delayed, lost, or damaged during transit, please contact the shipping carrier first using your tracking information. We will be happy to assist with providing any information we have regarding your shipment.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.

Questions About Your Order

If you have questions about your order or shipping, please contact us through our website. We are always happy to help!

Thank you for supporting Q’tees & Moore and our handmade small business! Every order is made with care and attention to detail.